📌 Key Highlights & Quick Takeaways:
- Pakistan Railways has implemented a new digital refund system and issued new SOPs for passengers making major changes in fare refund rules.
- Pakistan Railways has issued new SOPs for refunding fares to passengers due to operational reasons, according to which passengers traveling.
- Pakistan Railways has introduced digital guard certificate system for fare refund and under this the conductor guard will issue digital guar.
Pakistan Railways has implemented a new digital refund system and issued new SOPs for passengers making major changes in fare refund rules.
Pakistan Railways has issued new SOPs for refunding fares to passengers due to operational reasons, according to which passengers traveling in lower class instead of higher class will get the difference in fares, it has been decided to refund extra fare to passengers in case of AC breakdown or power plant failure.
Pakistan Railways has introduced digital guard certificate system for fare refund and under this the conductor guard will issue digital guard certificate (CM-109) through PDA, passengers who buy ticket from the counter will be able to get refund within 7 days.
Under the new rules, submission of original ticket, guard certificate and copy of identity card is mandatory for availing refund. Passengers who purchase tickets online will automatically get the fare refunded to the respective account, card or digital wallet.
