📌 Key Highlights & Quick Takeaways:
- PTA imposed fines of over Rs 3.41 billion on mobile and internet companies on complaints from consumers.
- The Pakistan Telecommunication Authority has initiated major actions against mobile companies and Internet companies on consumer complaints.
- According to the data obtained from the sources of PTA, in the last 4 years, fines of 3.41 billion rupees have been imposed on all operators.
PTA imposed fines of over Rs 3.41 billion on mobile and internet companies on complaints from consumers.
The Pakistan Telecommunication Authority has initiated major actions against mobile companies and Internet companies on consumer complaints. Apart from imposing fines of more than 3 billion 41 crore rupees, it has also issued notices to upgrade the system in time.
According to the data obtained from the sources of PTA, in the last 4 years, fines of 3.41 billion rupees have been imposed on all operators, including various mobile companies, for quality of service (QoS) deterioration, while a maximum fine of 35 crores has been imposed on a large company. During this time, 86 show cause notices and 20 warning letters were also issued.
Earlier these companies were fined 6.89 million for 39 show cause notices and 17 warning letters, but the fine increased to 3.41 billion for not improving the quality of service.
According to sources, PTA conducted more than 700 surveys in total, including more than 500 QoS surveys on cities, villages, highways, motorways and railway tracks, while more than 200 surveys were conducted only on public complaints.
