📌 Key Highlights & Quick Takeaways:
- In case of failure in mobile network, internet or other telecommunication facilities, the procedure for lodging a complaint has been clarifi.
- The Pakistan Telecommunication Authority (PTA) has issued guidelines stating that users should first contact the concerned company and if th.
- According to PTA, the first step in case of complaint related to any telecom service is to contact the customer service center of the concer.
In case of failure in mobile network, internet or other telecommunication facilities, the procedure for lodging a complaint has been clarified for the users.
The Pakistan Telecommunication Authority (PTA) has issued guidelines stating that users should first contact the concerned company and if the problem is not resolved, they can approach the authority.
According to PTA, the first step in case of complaint related to any telecom service is to contact the customer service center of the concerned company. Customers can lodge their complaint through the company's call center, website, mobile app or customer service center.
While submitting the complaint, it is important to clearly state the nature of the problem and all the necessary details related to it. Consumers are instructed to get the complaint reference or complaint number after filing the complaint and keep the date and time of complaint submission.
According to the authority, consumers should give adequate time to the concerned telecom company to resolve the issue. If the complaint is not resolved within the stipulated period or the solution offered by the company is not satisfactory to the customer, he can contact the PTA.
